FAQs

💐 Cielito Lindo Bouquets – Frequently Asked Questions

📩 How can I contact Cielito Lindo Bouquets?

You can email us at cielitolindoofficial@gmail.com ✉️
Our friendly customer service team will be happy to help you with whatever you need! 💖

🌎 Do you ship worldwide?

Yes! We proudly ship worldwide so you can enjoy our eternal flowers wherever you are! 🌸✈️

Where do you ship from?

All orders are shipped directly from the USA

🔄 Can I change or cancel my order?

We process orders as fast as possible! 🚀
You must request any changes or cancellations within 12 hours of ordering.
Requests made after this time will be denied ⏰
However, your order can be returned for a full refund once received 💳💐

💳 What payment methods do you accept?

We accept all major payment options:
💠 VISA
💠 Mastercard
💠 AMEX
💠 PayPal

📦 When will my order be processed?

Please allow extra time during holidays and sale seasons 🎁
Orders are processed Monday–Friday, within the same day or the following business day,
and shipped the next day after processing.
⛔ We do not ship on weekends.

⏱️ How long will it take to receive my order?

Due to high demand 💐, please allow 2–7 days for your order to arrive!

😔 What if I don't receive my order?

If you don’t receive your order within 30 days after shipping,
you’re eligible for a full refund 💸

 

💰 Will I be charged customs or taxes?

Our prices are tax-free in USD 💵
However, import taxes, duties, or customs fees may apply once your order arrives in your country 🌍
These charges are your responsibility and are determined by your local customs office.
We are not responsible for delays caused by customs.

For more info, please contact your local customs office 📞

🔙 How do I return an item?

Please contact us at cielitolindoofficial@gmail.com for return instructions 💌

💔 What if my item(s) are defective, incorrect, or damaged?

If you received merchandise that is incorrect, missing, or defective,
please contact us right away! ⚠️
Include your order number, photos, and details when you email us.
We’ll do our best to resolve your case as soon as possible 🌷✨

💵 When will I receive my refund?

All refunds are credited to your original payment method 💳
Refunds typically appear within 7–10 business days after we receive the returned item or cancellation request.

If you haven’t received your refund yet:
1️⃣ Contact your bank or credit card company.
2️⃣ Allow a few days for the refund to process ⏳